Answer when staff are busy or the clinic is closed and continue the administrative booking flow.
AI Receptionist for Clinics
AI receptionist for clinics: answer patient calls and book appointments 24/7
Administrative voice reception for clinics and medical centres. Mujawib can answer approved clinic FAQs, find available appointments, book or reschedule, and escalate medical or sensitive questions to staff instead of attempting clinical advice.
- Booking and rescheduling
- Administrative answers from clinic-approved information
- Medical and sensitive questions escalated to staff
Patients do not time their calls around a quiet front desk.
Calls arrive while staff are helping people in person, during peaks and after hours. An additional voice reception layer keeps appointment demand from turning into voicemail.
Handle appointment-change requests against the availability and rules you provide.
Answer approved questions about location, hours, services, prices and administrative policies.
Reduce phone administration without pretending to be a clinician.
The important boundary is clear: administration can be automated; medical judgment remains with qualified people.
Doctor or service booking
Offer available slots based on the doctor, service and scheduling rules.
Rescheduling
Find alternatives and update the connected calendar when permitted.
Clinic information
Answer branch, hours, service, approved price and arrival-information questions.
Medical escalation
Route medical, sensitive or out-of-scope questions to staff rather than improvising.
Booking confirmation
Send confirmations through connected channels such as WhatsApp when configured.
Call summary
Leave the team a structured outcome rather than an incomplete handwritten note.
Configure reception around your doctors, services and booking rules.
The source material is the same operational knowledge a good receptionist needs.
- 01Doctors, services and branches
Define who provides what, where and on which schedule.
- 02Booking rules
Appointment length, availability and cases that still need staff approval.
- 03Administrative FAQs
Opening hours, prices, preparation logistics and information the assistant is allowed to provide.
- 04Escalation rules
Specify what goes to reception, clinical staff or the appropriate emergency path under your policy.
Built for clinics where the phone is still a major booking and patient-service channel.
Suitable for a single practice or a multi-doctor, multi-branch centre.
Booking and repeat administrative questions about doctors and services.
Service enquiries, consultation booking and follow-up appointments.
Route callers to the correct branch, service and available appointment from one reception layer.
What should a clinic verify before deploying an AI receptionist?
Does it give medical advice?
It should not be used for diagnosis or clinical advice. Mujawib can be configured for administrative tasks and to escalate medical or sensitive questions to qualified staff.
Can it book with a specific doctor?
Yes, where the connected scheduling data exposes that doctor or service availability under the rules you set.
Can patients reschedule or cancel?
Rescheduling and cancellation flows can be configured according to the connected system permissions and clinic policy.
Can it speak Arabic with patients?
Yes. Mujawib supports Arabic voice workflows including Saudi, Egyptian and Gulf dialects alongside English.