Questions everyone asks before running us.

If your answer is not here, ask us directly — we reply within a working day.

01

Before launch

How long does it take to go live?

One to three weeks depending on how complex your business is and how quickly we can connect your systems. The first scenario is usually ready to test within a week.

Do I need a technical team?

No. We need your business information — services, prices, branches, hours, and when a call must reach a person. The rest is on us.

Do I have to change my number?

No. We connect your existing number by call forwarding, or provide a new one that runs alongside it. Your choice.

02

About the voice

Does it sound robotic?

It does not go live until it clears an Arabic test pack: a compound name, a ten-digit number, a price in riyals, a time like "6:30 in the evening", and a caller mixing in English. If it fails, it does not run.

What if the caller interrupts?

It stops immediately and continues from where it left off — no awkward silence, no restarting the sentence.

Does it handle dialects?

Saudi, Egyptian, Gulf and MSA. We pick based on your audience, and it can be changed later.

What if it does not understand?

It clarifies once; if that does not resolve it, it hands over to your team with the full context. It never guesses and never leaves the caller hanging.

03

Day to day

Can it book into my calendar?

Yes — it reads availability from Google Calendar or Microsoft 365, locks the slot, and sends the WhatsApp confirmation during the call.

What happens if the calendar fails?

It never confirms a booking that did not happen. It logs a callback or hands over to your team, and the outage appears in your console immediately.

Can I switch it off?

Yes, in one click. Every call routes straight to your team until you turn it back on.

How do I know what happened?

Every call has a record: the full conversation, the tools that ran, and the outcome. Plus a list ranked by what needs your attention first.

Did not find your answer?

Ask the Mujawib team directly and we will get back to you shortly.