It answers and records the booking or enquiry instead of a phone ringing out.
AI receptionist for hospitality and restaurants
AI receptionist for restaurants and hotels: answer bookings and enquiries 24/7
Voice reception for restaurants, hotels and event venues: it learns the type of request, the number of guests or rooms and the date, explains packages and services from your approved information, and escalates special requests to your team with the contact details confirmed.
- Request type, guests and date
- Never confirms a booking or price it has no record of
- Never asks for card details by phone
The busiest hours in a restaurant or hotel are the same hours reception is busiest.
Calls pile up at lunch, dinner and in peak season while your team is with guests. A voice reception layer takes the call and records the request without the caller waiting.
It answers opening times, packages and services from your approved information.
Occasions and large groups are escalated to the manager instead of promising what is not known.
It handles first reception and leaves commitments and unrecorded prices to your team.
It knows what it may say and what it must pass on.
Booking and enquiries
It records the type of request, guests or rooms and the date, and books from availability once your booking system is connected.
Packages and services
It explains only the packages, menus and services you have recorded.
Changing an existing request
It takes a change request and records it, or passes it on, according to your policy.
Transfer to the right team
Sales, events or front desk, along the paths you define.
Recording orders
With order recording switched on it records items, quantities and delivery details for your team to confirm.
A summary of every call
What was asked, by whom, and what needs follow-up.
We tune reception to your menu and booking policy.
Setup starts with what reception knows about the daily work.
- 01Services and packages
What is shown, what is priced and what needs a special offer.
- 02Booking rules
What is booked directly and what needs a manager’s confirmation.
- 03Special requests
When a request is escalated, and to whom.
- 04Payment limits
No card details are ever asked for by phone.
Suited to venues that customers reach by phone.
From a single restaurant to a hotel group.
Table bookings, menu and opening-hour questions, and order recording once switched on.
Room and package enquiries and escalation of special requests.
Recording the occasion request and handing it to the sales team.
What should you know before running an AI receptionist for your venue?
Does it confirm room or table availability?
Only what shows in the connected booking system. Without it, it records the request and your team confirms, and it never promises what it does not know.
Does it ask for card details?
No. It never asks for payment or card details by phone.
Does it take delivery orders?
Order recording can be switched on: it records items, quantities and delivery details, and your team confirms the order.
Does it speak Arabic and English with guests?
Yes. Mujawib supports Arabic with Saudi, Egyptian and Gulf dialects, as well as English.