Your data, and your callers’ data.

What we store

We store the call record: the caller’s number, the time and length of the call, the transcript, and the actions carried out during it such as a booking or a transfer. This is what you see in the console.

Voice recording is optional and enabled per business after that business agrees to it, because recording law differs from country to country.

Who the data belongs to

Your call data belongs to your business. We process it on your behalf to run the service, and never sell it or share it with an advertising party.

We do not use your call content to train AI models.

Isolation between clients

Every business has its own workspace. A user in one business cannot reach another business’s calls or data, and permissions inside your own business follow each person’s role.

Retention

Your business sets how long call records, transcripts and recordings are kept. The default is 180 days for records and transcripts, and 30 days for recordings where they are enabled.

Data is deleted automatically once the period ends. You can also ask us to delete any record earlier.

Connection credentials

Credentials for your systems — calendar, WhatsApp, CRM — are stored encrypted and appear in no interface, including the ones our own operations team uses.

Your rights

At any point you can ask for a copy of your data, have it corrected or deleted, or stop the service and take your data with you. Write to us via our Contact page and we will respond within 30 days at the latest.